The Black Penny Café

Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank. Our Locations: Covent Garden, Sloane Squeare, South Bank.

Privacy Policy

The Black Penny cares about your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our cafés, make a reservation, use our website, or otherwise interact with us (collectively referred to as our “Services”).

1. Information We Collect

We collect only the information necessary to provide and improve our Services. This may include:
Contact details: your name, email address, telephone number and postal address.
Reservation or event details: date, time, number of guests, and any special requests or dietary requirements you share with us.
Payment information: when you make a purchase, we collect billing information as required to process the payment securely.
Marketing preferences: information you provide when signing up to our newsletter or promotions.
Job applications: CVs or other personal details you share if applying for a role at The Black Penny.
Website data: limited technical data such as IP address, browser type and pages visited, collected through cookies and analytics tools to help us improve our website.
We do not collect or store sensitive personal data unless you voluntarily provide it (for example, information about allergies or accessibility needs).

2. How We Use Your Information

We use your information only for legitimate business purposes, including:
Processing reservations, orders and payments.
Communicating with you about your bookings or enquiries.
Managing events, private hire or catering requests.
Sending marketing communications (only if you have opted in).
Improving our website, menus and customer experience.
Complying with legal or regulatory obligations.
We will never sell your personal data to third parties.

3. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies may collect anonymous data such as pages visited, time spent on site, and general device information.
You can manage or disable cookies in your browser settings. For more information, please see our Cookie Policy.

4. Sharing Your Information

We only share personal data when necessary to deliver our Services. This includes:
Payment processors for secure payment handling.
Reservation or booking systems that manage table bookings.
Email marketing providers (only if you have subscribed).
Professional service providers such as accountants or IT support, who help us operate our business.
All such partners are bound by confidentiality and data protection agreements and may not use your data for any other purpose.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. This includes encryption where applicable and secure data storage systems.
We retain personal data only for as long as necessary to provide our Services and meet legal or business requirements (for example, record-keeping for financial or tax purposes).

6. Your Rights

Under data protection law, you have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Withdraw consent for marketing at any time.
Request deletion of your data, where legally permitted.
Lodge a complaint with the Information Commissioner’s Office (ICO).
You can manage most of these preferences by contacting us directly (see below).

7. Age Restrictions

Our Services are not directed to children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website and, where appropriate, communicated to you directly. The revised version will be effective as of the “Effective date” above.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer: The Black Penny
Email: marketing@theblackpenny.com
Mail: 34 Great Queen Street, London, WC2B 5AA
Phone: +44 (0)20 7242 2580
If you are based in the UK or EEA and believe your data has been handled incorrectly, you may also contact the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk | Tel: 0303 123 1113 | Email: registration@ico.org.uk